Recurring Revenue Authors: Elizabeth White, Yeshim Deniz, Xenia von Wedel, Liz McMillan, Carmen Gonzalez

Blog Feed Post

Biomni Announces API for ServiceNow

Consumerize Any IT Service - Physical, Virtual or Cloud - with Independent IT Service Catalog for ServiceDesk ITSM

SERVICE DESK UK - Apr, 24, 2012 - Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced integration with ServiceNow, making the powerful ITSM solution even more consumable by businesses end-user customers.

With the new Application Programming Interface (API) to Biomni's independent, customer-focused service catalog, IT Departments easily and quickly optimize ServiceNow operations and provide a single point of contact for viewing and requesting new IT products and services. Biomni offers integration options to the most widely deployed ITSM suites, Cloud/Virtualization vendors, Systems Management products and Financial/Human Resources systems. The new ServiceNow API is immediately available through the Biomni community website which can be accessed here.

"To achieve Self-Service success, IT Departments must deliver a rich, intuitive online experience," said Roy Illsley, principal analyst, Ovum. "Now is the time to challenge current IT thinking and propose new and different ways of doing business."

Stop Defaulting to Incumbent Service Desk Tools
Biomni's library of APIs enable IT Departments to achieve greater agility and provide recognizable business value with a rich, intuitive IT service catalog experience. An iTunes-like approach to Service Catalog delivery makes it easy for end-users to understand which IT services are available to them - based on their specific job role - and Biomni aids them in consuming those IT services in a non-technical way.

"Corporate IT customers are savvy consumers and expect an environment that can be easily understood when ordering software, hardware and services," said Angus Gregory, Chief Executive Officer, Biomni. "There are many benefits for adopting a specialized Service Catalog from increasing self-service to defining and controlling what is offered. Service Desk tools are predominantly designed for an IT audience; the language used and the level of information and functions offered are not consumer-friendly."

APIs help define global business
Biomni solutions go well beyond the orchestration of tasks and enhance the end-user's experience in the front office - regardless of the back office IT system. A service-oriented approach offers organizations the most cost-effective, powerful, and easily configured dedicated Front Office solution for IT.

Other APIs from Biomni are available for:

  • ITSM suite solutions: BMC, HP, CA, ServiceNow, Symantec,
  • Cloud/Virtualizations: VMware, Citrix, CloudStack, Amazon Web Services, Rackspace, Microsoft 365, IBM SmartCloud
  • Systems Management: Symantec ITMS7.1, Microsoft SCCM, Qwest Software
  • Financial/HR: SAP, Oracle, PeopleSoft

API Wizard: Watch a video about Biomni' API Wizard

About Biomni
Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions. With Biomni in play, IT departments transform into the agile business partner that the overall business demands. Biomni is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT. Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner. www.biomni.com


For more information, press only:
Heidi Groshelle
Groshelle Communications
[email protected]

Video about The Biomni ServiceNow API http://www.youtube.com/watch?v=q83AqJQogTw&feature=youtu.be

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...