Click here to close now.

Welcome!

Oracle Authors: Elizabeth White, Ruxit Blog, Liz McMillan, Pat Romanski, Carmen Gonzalez

Related Topics: SOA & WOA, Java, XML, AJAX & REA, Oracle

SOA & WOA: Article

BPM Without Barriers

The foundation of BPM includes time-tested technologies for managing both workflow and system interaction

Business processes manage the operational flow of business and when optimized achieve cost containment and flexibility as they need to be efficient and able to adapt to changing business conditions. The art of planning and implementing process management requires all the best cross-functional project management skills one can provide and tools that facilitate the task. Yet when trying to improve the management of processes, the business is often constrained by tool limitations that impose additional artificial barriers that impede success. These barriers result from design considerations and limitations of the capabilities, performance, and scalability. This article details these barriers to BPM and what is required to minimize or eliminate them.

Process Management and Technology
Process management has long been inspired by the latest available technology. Recall that Henry Ford was able to streamline the auto assembly process, which increased the efficiency of workers dramatically and brought the cost of the car down so that more people could buy cars. The technology inspiration for improving this process was the meat-processing conveyor. Regardless of whether the technology improvement has been mechanical or computer driven, process management has consistently leveraged it for increased benefit. The recent introduction of social networking and cloud technology will similarly deliver benefits to improved processes. Given the never-ending technology evolution, why then do product barriers to achieving success with BPM exist?

Process Management Barriers
It helps to consider the genealogy of business process management solutions. Business process management has roots in two mature proven technologies: Enterprise Application Integration (EAI) and human workflow. These types of solutions have been available in some form for many years. EAI primarily enables system-to-system interactions and processes, where workflow simplifies human and document-centric processes.

The good news is that BPM has embraced and evolved these two mature, proven technologies; however like all technologies that at one time competed for acceptance there is often functional overlap and confusion as to appropriate usage.

Barrier: Perceived Process Separation
Often the discussion about processes and the technology to manage them is categorized by process characteristics such as human, system, document, and decision-centric that then leads to the appropriate tools to manage them. From a pragmatic perspective, this doesn't make sense since all these process types often coexist in a single enterprise process. Supporting multiple process technologies requires additional skills and impacts productivity, total cost of ownership, and efficiency. Separate technologies, whether in a suite or in separate products, create disjointed, inefficient tools and are not practical for the processes of today that incorporate multiple process characteristics.

Figure 1: Composite processes include all types of process styles

Barrier: Integrating the integration tools before managing the process
One byproduct of the evolution from separate tools for different processes is the lack of cohesive integration among tools to enable a unified process management solution. The result is that too much time is initially required to integrate these components before any meaningful work can be done optimizing the process. Service-oriented architecture (SOA) helps the integration challenge in an important way.

SOA is focused on organizing IT infrastructure with the goal of greater efficiency through reuse and agility with the use of services. It is a response to proliferation in systems, technologies, communication protocols, databases and data models. The strategy is to hide this complexity behind a set of business services and provide an infrastructure that standardizes how these services communicate and how they are managed. The result of such an initiative is that IT can respond faster and build new solutions for the business faster and cheaper. But the SOA transformation project itself predominantly benefits IT.

BPM, in a complementary way, is focused on directly optimizing business performance by looking at business processes. This approach is about achieving additional insight into operating procedures and work processes and using this insight to control quality, increase efficiency and drive continuous improvement. The goal of a BPM initiative is stated in business terms (% faster customer service, % reduction in costs, etc.), and these results can be measured directly by the resulting BPM solution. In essence, BPM provides business with greater efficiency and agility.

With the two working together to improve both business and IT efficiency and agility, it provides synergy enabling the enterprise to achieve even higher levels of value. BPM certainly can work without SOA by directly integrating systems, but working with SOA provides additional benefits and the integration between the two simplifies the task and delivers increased benefits.

Barrier: Business and IT Collaboration
Business process management enables the efficient management of change. Change in markets, change due to competition, a change in organization from an acquisition, or a change in available technological solutions. People and organizations in IT and the business are naturally wary to change as it impacts work ownership, control, and even job security. Communication and collaboration throughout the process lifecycle are necessary to avoid the potential impact of miscommunication. The tools most widely used for this are email and external collaboration systems. Email is a poor choice as it lacks process context. Each and every message in the inbox relates to a different context. Users often try to establish context using folders and rules, but usage and the benefit varies across the community of process participants adding uncertainty to the collaborative process.

External collaboration systems centralize communication and collaboration whether it is through a wiki, portal, or some other site paradigm. The drawback is that without integration to the process management system and to the management of all types of processes the context is missing and the usefulness of this collaboration is limited.

Barrier: Complexity Limits Tactical BPM success
Business process inefficiencies exist throughout the enterprise and can increase costs of both strategic and tactical processes. Strategic process initiatives often redeploy an organization's resources in a transformational way to provide competitive advantage. It may mean supporting a change in the organizational vision, objectives, and the strategy to achieve success. Defining a new company direction, acquiring another company, and adapting to market dynamics or obsolescence are examples of how strategic change requires redeployment of resources and greater process efficiency. This is the traditional sweet spot for BPM where processes span multiple functional silos and applications. An example is the employee, customer, or partner on-boarding process. But what about process challenges that impact just one functional system?

This is often the domain of tactical BPM solutions where the business pain is still significant but the project scope may be smaller and the time frame for value more immediate like, for example, compliance with new regulations. All enterprises have both tactical and strategic challenges, yet the urgency of tactical requirements often consumes them. BPM is often thought of as a solution best suited to strategic processes because the time-critical nature of tactical projects may be too rigorous for the complexity introduced by a BPM system and its disparate components.

Barrier: BPM Tools for Only the Tech Savvy
The market for BPM, now in its second decade of adoption, has expanded from early adopter tech savvy enterprises to mainstream companies that are more conservative and risk averse. This natural progression requires that products evolve to suit the changing needs of these businesses. BPM tools that require substantial integration just to manage all types of processes fail to address the need of this expanding market. Difficult-to-use tools that inhibit business participation also constrain adoption across the enterprise, which makes collaboration and process management success challenging.

Breaking Through the Barriers to BPM
As an established technology and business solution, there are many best practices that articulate how to best approach the typical challenges of increasing efficiency with BPM. However, these primarily address the practice of BPM. To break through the barriers previously discussed requires a more integrated, easer-to-use approach:

  • Unified BPM to reduce complexity, cost, and time-to-value
  • Easier-to-use tools for business users and increased use by less tech savvy enterprises
  • Faster time-to-value for greater use in both tactical and strategic projects
  • BPM that reduces complexity and manages all types of processes
  • Unified collaboration across all processes and in the context of BPM
  • Synergy with SOA to reduce integration and complexity

These characteristics enable streamlined management of processes regardless of the styles of processes they include. A unified offering eliminates the pre-integration task of tools that undermines the focus on process improvement. Unified collaboration enables communication in context and richness of choice for how participants work together. A streamlined, unified process management system reduces complexity and time-to-value, enabling greater use in tactical projects that provides the additional benefit of building the infrastructure for strategic change and success. A unified approach reduces complexity and increases ease-of-use. Tools designed for all audiences of participants increases the usefulness for all members of the process life cycle and enables task delegation to those in the business responsible for corresponding business responsibility. These BPM solution characteristics all help the achievement of process management success and, more importantly, an enterprise transformation to a more efficient, agile, and manageable business.

Oracle BPM Suite 11g
Oracle BPM Suite 11g has been designed to eliminate these barriers with a unified approach that reduces complexity and with unified tools that empower process life-cycle participants. It is comprised of three functional areas. A unified process foundation reduces complexity and simplifies process management with pre-integration of process subsystems. User-centric design simplifies process modeling and interaction for all process participants that are part of the entire process life cycle. Social BPM interaction simplifies and extends collaboration providing new ways to communicate and align the business and IT.

Figure 2: Oracle Unified BPM Suite 11g

Summary
The management of business processes has consistently leveraged improvements and innovations in technology to enable increased efficiency, business visibility, and agility. The foundation of BPM includes time-tested technologies for managing both workflow and system interaction. The evolution of the tools used to manage processes while delivering greater benefit has often introduced artificial barriers that constrain success. These barriers include the type of process capabilities, poor integration of components, inconsistent collaboration void of process context, complexity that limits the use as a tactical solution, and tools designed for only tech savvy companies.

Oracle has recognized these challenges and designed a solution that eliminates these barriers to BPM success. Oracle BPM Suite 11g simplifies the BPM effort with a unified solution that manages all types of processes with a unified process foundation, user centric design, and social BPM interaction. One unified design simplifies use and removes complexity. It is a complete solution that empowers tactical solutions and innovation today and can scale, as the business need requires it. It enables more effective collaboration in the context of BPM and greater communication flexibility with social communication.


Sidebar: Win with Tactical BPM
Technology moves quickly and it is natural to be unaware of some of the changes that could impact our business. The ability to manage tactical process challenges on a schedule required for tactical success is one of them. There is a persistent view that BPM is best only for addressing strategic process challenges. This is consistent with the solutions of the past but not reflective of unified process management technology that today can reduce complexity, time-to-value, and cost which is so critical for tactical requirements. The use of BPM for tactical initiatives has a number of benefits:

  • These are often less complicated processes involving fewer enterprise systems
  • Enables IT to demonstrate success with BPM by addressing business validated problems
  • Usually has substantial return on investment due to the business pain
  • Builds the infrastructure, skills, and knowledge that enables strategic change with BPM for the future

Next time the urgency of tactical challenge comes knocking on the door, consider how you can address it with BPM and achieve both short term and long term business benefit at the same time.

More Stories By Dan Tortorici

Dan Tortorici, Director of Product Marketing for Oracle Business Process Management products, is a domain expert in enterprise business process management and enterprise software. His experience in the private sector as a customer of enterprise software technology has given him a pragmatic perspective in the application of technology to address business challenges.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been involved at the beginning of four IT industries: EDA, Open Systems, Computer Security and now SOA.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, representing a model of how to analyze rea...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
When it comes to the Internet of Things, hooking up will get you only so far. If you want customers to commit, you need to go beyond simply connecting products. You need to use the devices themselves to transform how you engage with every customer and how you manage the entire product lifecycle. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, will show how “product relationship management” can help you leverage your connected devices and the data they generate about customer usage and product performance to deliver extremely compelling and reliabl...
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
The IoT market is projected to be $1.9 trillion tidal wave that’s bigger than the combined market for smartphones, tablets and PCs. While IoT is widely discussed, what not being talked about are the monetization opportunities that are created from ubiquitous connectivity and the ensuing avalanche of data. While we cannot foresee every service that the IoT will enable, we should future-proof operations by preparing to monetize them with extremely agile systems.
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. Learn about IoT, Big Data and deployments processing massive data volumes from wearables, utilities and other machines.
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Intelligent Systems Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ mission-critical systems. ISS has completed many successful projects in Healthcare, Commercial, Manufacturing, ...
PubNub on Monday has announced that it is partnering with IBM to bring its sophisticated real-time data streaming and messaging capabilities to Bluemix, IBM’s cloud development platform. “Today’s app and connected devices require an always-on connection, but building a secure, scalable solution from the ground up is time consuming, resource intensive, and error-prone,” said Todd Greene, CEO of PubNub. “PubNub enables web, mobile and IoT developers building apps on IBM Bluemix to quickly add scalable realtime functionality with minimal effort and cost.”
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more. In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
For years, we’ve relied too heavily on individual network functions or simplistic cloud controllers. However, they are no longer enough for today’s modern cloud data center. Businesses need a comprehensive platform architecture in order to deliver a complete networking suite for IoT environment based on OpenStack. In his session at @ThingsExpo, Dhiraj Sehgal from PLUMgrid will discuss what a holistic networking solution should really entail, and how to build a complete platform that is scalable, secure, agile and automated.