Welcome!

Recurring Revenue Authors: Elizabeth White, Pat Romanski, Yeshim Deniz, Carmen Gonzalez, Kevin Benedict

Blog Feed Post

AppDynamics Pumps up the Jam in San Francisco

It’s been a week since we hosted AppJam Americas, our first North American user conference in San Francisco. With myself as master of ceremonies, and a minor wardrobe malfunction at the start (see video at the end of this post), the entire day was a huge success for us and our customers. One thing that stuck in my mind was that applications today have become way more complex to manage—and strategic monitoring has become key to mastering that complexity. Simply put, SOA+Virtualization+Big Data+Cloud+Agile != Easy.

The day started with Jyoti Bansal, our CEO and Founder outlining his vision to be the world’s #1 solution for managing modern web applications. The simple facts are that applications have become more dynamic, distributed and virtual. All of these factors have increased their operational complexity, and log files and legacy monitoring solutions are ill-suited to the task.

Jyoti then outlined our core design principles around Business Transaction Monitoring, Self-learning, intelligence and the need to keep app management simple.  He then suggested what the audience could expect from AppJam: “AppJam is about sharing knowledge, learning best practices, guiding our direction and Jamming.” (We’re pretty sure by “jamming” he meant “partying.”)

With the intro from Jyoti done, it was time for me to nose dive the stage and introduce our first customer speaker – Ariel Tsetlin from Netflix.

How Netflix Operates & Monitors in the Cloud

With 27 million customers around the world, Neflix’s growth over the past three years has been meteoric. In fact, they found that they couldn’t build data centers fast enough. Hence, they moved to the public cloud in AWS for better agility.

In his session, Ariel talked about Netflix’s architecture in the cloud and how they built their own PaaS in terms of apps and clusters on top of Amazons IaaS. One unique thing Netflix does is bake their OS, middleware, apps and monitoring agents into a single image rather than using a tool like Chef or Puppet to manage application configuration and deployment separately from the underlying OS, middleware and tools. Everything is automated and managed at the instance level, with developers given the freedom and responsibility to deploy whenever they want to. That’s pretty cool stuff when you consider that developers now manage their own capacity and auto-scaling within the Cloud.

Ariel then talked about the assumption that failure is inevitable in the Cloud, with the need to plan and design around the fact that every part of the application can and will fail at some point. Testing for failure through “monkey theory” and Netflix’s “Simian Army” allows them to simulate failure at every level of the application, from randomly killing instances to taking out entire availability zones in AWS.

From a monitoring perspective, Netflix uses internally developed tools and AppDynamics, which are also baked into their AWS images. Doing so allows developers to live and die by monitoring in production through automated alerts and problem discovery. What’s perhaps different is that Netflix focuses their monitoring at the service level (e.g. app cluster), rather than at the infrastructure level–so they’re really not interested in CPU or memory unless it’s impacting their end users or business transactions.

Finally, Ariel spoke about AppDynamics at Netflix, touching on the fact they monitor over 1 million metrics per minute across 400+ business transactions and 300+ application services, giving them proactive alerts with URL drill-down into business transaction latency and errors from self-learned baselines. Overall, it was a great session for those looking to migrate and operate their application in the Cloud.

When Big Data Meets SOA

Next up was Bob Hartley, development manager from Family Search, who gave an excellent talk about managing SOA and Big Data behind the world largest genealogy architecture. With almost 3 billion names indexed and 550+ million high resolution digital images, FamilySearch has over 20 petabytes of data which needs to be managed by their Java and Node.JS distributed architecture spanning 5,000 servers. What’s scary is that this architecture and data is growing at a rapid pace, meaning application performance and scalability is fundamental to the success of Family Search.

After a brief intro, Bob started to talk about his Big Data architecture in terms of what technologies they were using to manage search queries, images, and people records. Clusters of Apache Lucene, SOLR, and custom map-reduce combined with traditional relational database technology such as Oracle, MySQL, and Postgres.

Bob then talked about his team’s mission – to enable business agility through visibility, responsiveness, standardization, and vendor independence. At the top of this list was to provide joy for customers and stakeholders through delivering features that matter faster.

Bob also emphasized the need for repeatable, reliable and automated processes, as well as the need to monitor everything so his team could manage the performance of their SOA and Big Data application through continuous agile release cycles. Family Search has gone from a 3-month release cycle to a continuous delivery model in which changes can be deployed in just 40 minutes. That’s pretty mind blowing stuff when you consider the size and complexity of their environment!

What’s interesting is that Release != Deploy at FamilySearch; they incrementally roll out out new features to different sets of users using flags, allowing them to test and tease features before making them available to everyone. Monitoring is at the heart of their continuous release cycle, with Dev and Ops using baselines and trending to determine the impact of new features on application performance and scalability.

In terms of the evaluation process, the company looked at 20 different APM vendors over a 6 month period before finally settled on AppDynamics due to our dynamic discovery, baselining, trending, and alerting of business transactions. As Bob said, “AppDynamics gave us valuable performance data in less than one day. The closest competitors took over 2 weeks just to install their tools.”

Today, a single AppDynamics management server is used in production to monitor over 5,000 servers, 40+ application services, and 10 million business transactions a day. Since deployment, Family Search has managed to find dozens of problems they’ve had for years, and have managed to scale their application by 10x without increasing server resources. They’ve also seen MTTD drop from days to minutes and MTTR drop from months to hours and minutes.

Bob finished his talk with his lessons learned for managing SOA, Big Data and Agile applications: “Keep Architecture Simple,” “Speed of delivery is essential,” “Systems will eventually fail,” and “Working with SOA, Big Data and Agile is hard.”

How AppDynamics is accelerating DevOps culture at Edmunds.com

After lunch, John Martin, Senior Director of Production Engineering, spoke about DevOps culture at Edmunds.com and how AppDynamics has become central to driving team collaboration. After a brief architecture overview outlining his SOA environment of 30 application services, John outlined what DevOps meant to him and his team – “DevOps is really about Collaboration – the most challenging issues we faced were communication.” Openly honest and deeply passionate throughout his session, John talked about three key challenges his team faced over the years that were responsible for the move to DevOps:

1. Infrastructure Growth

2. Communication Failure

3. Go Faster & Be Efficient

In 2005 Edmunds.com had just 30 servers; by the end of this year that figure will have risen to 2,500. Through release automation using tools such as Bladelogic and Chef, John and his team are now able to perform a release in minutes versus the 8 hours it took back in 2005.

John gave an example on communication failure in which development was preparing for a major release at Edmunds.com using a new CMS platform. This release was performance-tested just two weeks prior to go-live. Unfortunately the new platform showed massive scalability limitations, causing Ops to work around the clock to over-provision resources as a tactical fix. Fortunately the release was delivered on time and the business was happy. However, they suffered as a technology organization due to finding architecture flaws so late in the game – “We needed a clear picture of what went wrong and how we were going to prevent such breakdown in future.”

Another mistake with a release in 2010 which forced a major re-think between development and operations. It was this occurrence that caused Edmunds.com to get really serious about DevOps. In fact, the technical leads got together and reorganized specialized teams within Dev and Ops to resolve deployment issues and shed pre-conceptions on who should do what.  The result was improved relationships, better tooling, and a clearer perspective on how future projects could work.

John then touched on the tools that were accelerating DevOps culture, specifically Splunk for log files and AppDynamics for application monitoring. “AppDynamics provides a way for Dev and Ops to speak the same language. We’ve saved hundreds of hours in pre-release tests and discovered many new hotspots like the performance of our inventory business transaction which increased by 111%.” In fact, within the first year, AppDynamics generated a ROI of $795,166 with year 2 savings estimated at a further $420k. John laughed, “As you can see, AppDynamics wasn’t a bad investment.”

John ended his session with 5 tips for ensuring that DevOps succeeds in an organization: Be honest, communicate early and often, educate, criticize constructively, and create champions. Overall, a great session on why DevOps is needed in today’s IT teams.

Zero to Production APM in 30 days (while sending half a billion messages per day)

The final customer session of the day came from Kevin Siminski, Director of Infrastructure Operations at ExactTarget and it was definitely worth waiting for. Kevin actually kicked off his talk by describing a weekly product tech sync meeting which he had with his COO. The meeting was full with different stakeholders from development and operations who were discussing a problem that they were currently experiencing in production.

“I literally got my laptop out, brought up the AppDynamics UI and in one minute we’d found the root cause of the problem,” Kevin said. Not a bad way to get his point across of why the value of Application Performance Management (APM) in 2012 is so important.

Kevin then gave a brief intro to ExactTarget and the challenges of powering some of the world’s top brands like Nike, BestBuy and Priceline.com. ExactTarget’s .NET messaging environment is highly virtualized with over 5,000 machines that generate north of 500 million messages per day across multiple Terabytes of databases.

Kevin then touched on the role of his global operations team and how his team’s responsibility had shifted over the last four years. “My team went from just triaging system alerts to taking a more proactive approach on how we managed emails and our business. Today my team actively collaborates with development, infrastructure and support teams.” All these teams are now focused and aligned on innovation, stability, performance and high availability.

Kevin then outlined his 30-day implementation plan for deploying AppDynamics across his entire environment using a single dedicated systems engineer and an AppDynamics SaaS management server for production. Week 1 was spent on boarding the IT-security team, reviewing config mgmt and testing agent deployment to validate network and security paths. Week 2 involved deploying agents to a few of the production IIS pools and validating data collection on the AppDynamics management server. Week 3 saw all agents pushed to every IIS pool with collection mechanism sent to disabled. The config mgmt team then took over and “owned” the deployment process for go live. Week 4 saw all services and AppDynamics agents enabled during a production change window with all metrics closely monitored throughout the week to ensure no impact or unacceptable overhead.

AppDynamics’ first mission was to monitor the ExactTarget application as it underwent an upgrade to its mission-critical database from SQL Server 2003 to 2008. It was a high-risk migration as Kevin’s team were unable to assess the full risk due to legacy application components, so with all hands on the deck they watched AppDynamics as the migration happened in real-time. As the switch was made, application calls per minute and response time remained constant but application errors began to spike. By drilling down on these errors in AppDynamics, the dev team was quickly able to locate where they were coming from and resolve the application exceptions.

Today, AppDynamics is used for DevOps collaboration and feedback loops so engineers get to see the true impact of their releases in a production environment, a process that was requested by a product VP outside of Kevin’s global operations team. Overall, Kevin relayed an incredible story of how APM can be deployed rapidly across the enterprise to achieve tangible results in just 30 days.

A nice surprising statistic that I later realized in the evening was that the total number of servers being monitored by AppDynamics across our four customer speakers was well over 20,000 nodes. Having been in the APM market for almost 10 years I’m struggling to think of another vendor with such successful large scale production deployments.

Here’s a link to the photo gallery of AppJam 2012 Americas. A big thank you to our customers for attending and we’ll see you all next year!

For those keen to see my stage nosedive here you go:

Appman.

Read the original blog entry...

More Stories By Jyoti Bansal

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@ThingsExpo Stories
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems an...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assis...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
In order to meet the rapidly changing demands of today’s customers, companies are continually forced to redefine their business strategies in order to meet these needs, stay relevant and continue to see profitable growth. IoT deployment and development is integral in this transformation, and today businesses are increasingly seeing the value of investing their resources into IoT deployments. These technologies are able increase ROI through projects such as connecting supply chains or enabling sm...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that A&I Solutions has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 1999, A&I Solutions is a leading information technology (IT) software and services provider focusing on best-in-class enterprise solutions. By partnering with industry leaders in technology, A&I assures customers high performance levels across all IT environments including: mai...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.