Welcome!

Recurring Revenue Authors: Elizabeth White, David Paquette, Dana Gardner, SmartBear Blog, Sujoy Sen

News Feed Item

How to Coach Star CEOs

NEW YORK, Nov. 28, 2012 /PRNewswire/ -- "When you look at the top players in any field – whether it's the NFL or politics, tennis or business – even the 'best of the best' can dramatically improve his or her performance with coaching," says Stephen Miles, an advisor to chief executive officers of top global corporations and founder and CEO of The Miles Group.

(Logo: http://photos.prnewswire.com/prnh/20121114/NY12516LOGO)                                                                                                                             

"For CEOs, there is no off-season," says Mr. Miles. "They need to constantly quarterback multiple constituencies as well as communicate effectively with their boards, and these interactions can challenge even the most talented corporate chiefs. A CEO may be a brilliant creative mind or strategic thinker – but may need coaching to improve their board relations or boost their effectiveness as a corporate leader."

Mr. Miles, who is brought in by boards to help refine leadership styles of sitting CEOs or assist in onboarding new chief executives, explains that feedback at the top can be elusive. "When you reach a certain level, there are many fewer people giving you advice – especially inside the company. But even the most talented CEOs have their blind spots, and can use constructive feedback to leverage an already-gifted mind."

Having worked with some of the world's top business leaders, Mr. Miles has advice for those surrounding CEOs – including their boards – on how to best navigate the delicate path of coaching high-performers.

5 Tips for Coaching Star CEOs (Plus One Work-Around)

  1. Establish credibility. "Genius leaders don't want to work with just anyone, and they will balk at a cookie-cutter approach to coaching. To influence this person, you have to have content credibility that is established through your experiences and track record. You can't waste their time by getting up to speed on their time, so you must go into the situation knowing the circumstances and context. Once you are 'in' with the CEO, and become one of his or her trusted advisors, the impact of your work together multiplies geometrically."
  2. Understand what you can change – and what you can't. "One of the first things I hear when I am in the boardroom discussing a potential CEO coaching engagement is that 'the CEO is not really that coachable.' And the fact is, I am not going to change someone's foundational leadership style. What we can change is to add range to their style that they can apply to different situations. For example, a CEO may require a more facilitative approach when he or she is leading a brainstorming session with a team, but a more directive approach in a situation where a decision has been made and the focus is on the 'how,' not the 'what.' CEOs need a broad range of styles at their disposal so that they can increase their overall effectiveness tremendously."
  3. Focus on improving performance vs. fixing what is broken. "There is often an education process that starts when approaching the coachee – that this is high-performance coaching, not remediation. This is not the time to put up the mirror and describe in gory detail all the things that are wrong with them. Like Steve Jobs or Larry Ellison, most geniuses have extreme behaviors, many of which may have contributed to their business success. So coaching these leaders requires focusing on the one or two areas that really will make a difference in improving their leadership effectiveness."
  4. Pay homage. "Let's face it, CEOs are human, and every human being has an ego. Even a brilliant CEO – or maybe especially a brilliant CEO – needs you to understand what they are good at. By affirming who they are and understanding their specific situation in detail, you can begin to gain their trust and influence their behavior."
  5. Be gradual. "While some CEOs might be a bit resistant to change, an equally problematic issue may be the type-A CEO who wants to change too quickly. He or she may want to be the 2.0 version the very next day, and this can be a catastrophic error. If CEOs try to implement their new 'style' before they are ready and have a bad experience, they will never try it again and often will retrench even further into their old form. The key is to practice adding range to their style, first through role play and then gradually in safe environments, while over time adding to their skill level and adding to the degree of difficulty. As they reinforce the new behaviors in increasingly difficult environments, they build their own confidence with the approach and eventually it becomes part of their foundational style."

The work-around: bring in the CEO's "right hand man." "For leaders who are truly uncoachable, you have to improvise. There are individuals like Steve Jobs who are genius but are highly unlikely to be changed through any type of coaching. In these situations, we can use organizational design and complementary leaders to enhance the overall genius. Apple installed the Chief Operating Officer role and recruited Tim Cook to come into the company and complement their genius founder and CEO, which he did remarkably well. This allowed Steve to focus on what he liked to do and Tim did everything else, allowing the entire system to function at a much higher and more effective level."

"When the CEO starts to 'get it,' the coaching process can have significant returns for the company and tremendously help the CEO himself or herself," says Mr. Miles. "We can see a CEO's relationship with his or her board absolutely transform. As UCLA coach John Wooden said, 'it is what you learn after you know it all that counts.'"

Named by Bloomberg Businessweek as "the rising star of CEO consulting," Stephen A. Miles is the founder and CEO of The Miles Group, which develops talent strategies for organizations, cultivates high-performing individuals and teams, and ensures effective leadership transitions through readiness coaching and succession.

To speak with Stephen Miles, please contact Suzanne Oaks or Davia Temin of Temin and Company at 212-588-8788 or [email protected].

 

SOURCE The Miles Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
Akana has announced the availability of version 8 of its API Management solution. The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Version 8 introduces a lot of new functionality, all aimed at offering customers the richest API Management capabilities in a way that is easier than ever for API and app developers to use.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...