Welcome!

Recurring Revenue Authors: Liz McMillan, Elizabeth White, Ed Featherston, PagerDuty Blog, Yakov Fain

News Feed Item

TM Forum Releases New Guides and API for Enterprise-Grade Digital Service Management in Multi-Cloud Environments

The next wave of the digital revolution is transforming the enterprise, enabling sophisticated digital services such as eHealth and Smart City, and significantly changing the IT landscape. However, delivering these services at the enterprise-grade level is a serious challenge for providers due to the lack of end-to-end visibility and accountability in multi-cloud, multi-partner environments. To help providers meet these challenges, today TM Forum unveiled the first two in a series of Multi-Cloud Service Management Packs that focus on the key challenge of managing multi-cloud services by providing blueprints and step-by-step guides based on TM Forum’s best practices and standards.

TM Forum’s new Multi-Cloud Service Management Packs address business and software development challenges. They tackle the comprehensive creation, implementation and monetization of service level agreements (SLAs), as well as provide a guide to managing partnerships through the lifecycle. They also solve a number of challenges for providers, including: how to select, structure and measure effective partnerships for digital services; how to design and structure effective SLAs for cloud-based, enterprise-grade, complex digital services; and how to gain clear visibility of management information in a multi-cloud environment to ensure SLA monitoring and adherence in a variety of contexts.

“Multi-cloud service management is a key challenge for any provider seeking to deliver enterprise-grade digital services,” said Pascal Viginier, Group Chief Information Officer, France Telecom-Orange which contributed to the development of the packs. “These packs build on TM Forum’s proven expertise in this area, providing a solid foundation for best practices in both the business and technical aspects of this challenge.”

In addition, the Multi-Cloud Service Management Packs focus on how digital service providers and enterprise customers can both gain visibility into and automatically manage SLA adherence when the service is delivered by a number of software as a service (SaaS) products, cloud platforms and/or machine-to-machine (M2M) services.

“Delivering great enterprise-class digital user experiences given multiple services, clouds, networks and devices is a real challenge,” said Eric Troup, World Wide Communications and Media Industries Chief Technology Officer, Microsoft. “With the release of these Multi-Cloud Service Management Packs the TM Forum begins to address some of these challenges, including how to achieve great operations experiences, as well as associated guidance and best practices for service developers.”

“Today’s digital services providers must truly understand and address the concerns of their enterprise customers in order to capture market share. To do so, they require partners to deliver enterprise-grade services and effectively manage those services end-to-end across a multi-cloud environment,” said Nik Willetts, Chief Strategy Officer, TM Forum. “Our Multi-Cloud Service Management Packs are the direct result of extensive member collaboration, and an essential step forward for TM Forum’s mission to enable an open, vibrant digital economy.”

The contents of the Multi-Cloud Service Management Packs are based on collaborative work by TM Forum members, including: Alcatel-Lucent, AT&T, CA Technologies, France Telecom-Orange, Huawei, Microsoft Corp., NetCracker Technology, Oracle, Progress, PT SAPO, Syntologica and Tech Mahindra. In addition, AT&T, BaseN, Ericsson, IBM, Microsoft and PT SAPO developed some of the packs’ components as part of TM Forum’s Catalyst program.

The new packs feature a set of overview documents plus a business pack and developer pack. The contents can be used standalone or in combination with each other. In addition, the developer pack includes a groundbreaking Simple Management API which introduces a common set of interface patterns for exchanging management information across multiple partners as well as providing a developer environment that can be used to add the Simple Management API to any service. Specifically, the packs include:

Multi-Cloud Service Management Pack Overview Documents

  • Introduction – an overview of the challenges of managing services in a multi-cloud environment and TM Forum’s approach to meet these challenges
  • Business Guide – a business-oriented guide to the end-to-end management of multi-cloud and M2M environments
  • Technical Guide – an introductory guide to TM Forum’s Simple Management API and how it can be used to create end-to-end management visibility in a multi-cloud environment

Business Pack

  • SLA Business Blueprint – a step-by-step guide to creating effective, measurable, end-to-end SLAs for enterprise-grade digital services
  • Partnership Management Guide – a practical guide to developing and sustaining successful managed service partnerships in the digital economy

Developer Pack

  • Simple Management API Developer Primer – a developer-focused guide for easy, fast implementation of the Simple Management API with any service
  • Simple Management API Developer Ecosystem – a developer ecosystem including a sandbox environment for implementing the Simple Management API

Part of TM Forum’s new Digital Services Initiative which focuses on overcoming the challenges of managing complex digital services, these packs will be fully available to all TM Forum members as part of Frameworx 12.5 on Dec. 4 at Management World Americas, held Dec. 3-6, 2012, at the Rosen Shingle Creek in Orlando, Fla. As part of Management World Americas, TM Forum is featuring the following three demonstrations on its Multi-Cloud Management Program in the Forumville area of the expo:

  • Microsoft, in partnership with Deltatre and iLink Systems, is demonstrating how the Simple Management API can be used to manage a complex, multi-partner content delivery environment.
  • PT SAPO is showcasing how the Simple Management API can enable monitoring and reporting for Portugal Telecom’s MEO IPTV services.
  • Syntologica and Concordus are demonstrating a commercially available implementation of the Simple Management API used by agent Datatel to manage business services when aggregating communications and cloud services from multiple partners.

Register now for Management World Americas to receive maximum savings.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit www.tmforum.org.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Presidio has received the 2015 EMC Partner Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Partner Services Quality (PSQ) program. Presidio was also honored as the 2015 EMC Americas Marketing Excellence Partner of the Year and 2015 Mid-Market East Partner of the Year. The EMC PSQ program is a project-specific survey program designed for partners with Service Partner designations to solicit customer feedbac...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change t...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...