Welcome!

Recurring Revenue Authors: Liz McMillan, Pat Romanski, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui

News Feed Item

Temkin Group Announces Winners of 2012 Customer Experience Excellence Award

EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand earn top honors for customer experience transformation efforts and results

WABAN, Mass., Jan. 15, 2013 /PRNewswire/ -- Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, announces the winners and finalists of its 2012 Customer Experience Excellence (CE2) Awards. Organizations submitted nominations for the CE2 Awards during December 2012 and were judged based on two criteria: customer experience transformation efforts and results.

The five winners of the 2012 CE2 Award are EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand.

In addition to the winners, the following six organizations were also finalists for the award: Blue Cross Blue Shield of Michigan, Bombardier Aerospace, Citrix, JetBlue, Microsoft, and Oracle.

The wide variety of industries represented by award winners and finalists—including high technology, financial services, auto repair, airlines, health plans, and professional sports—highlights the broad range of customer experience efforts underway across both business-to-consumer (B2C) and business-to-business (B2B) organizations.

The CE2 Awards were judged by five noted customer experience experts: Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg (Customer Experience Officer of Prime Therapeutics), Aimee Lucas (CX Analyst of Temkin Group), Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).

"I'm extremely impressed with the companies," states Shep Hyken. He goes on to say "Their efforts and results are amazing, and prove that they are both customer and employee centric. All of the finalists are customer experience role models and could be winners."

"All of this year's finalists deserve accolades for their success making Customer Experience a core pillar of their business strategy," states Bob Thompson. "Collectively, they illustrate how customer-centric leadership is the key to driving change throughout the organization, in voice-of-customer programs, experience design and employee engagement. Well done!"

Temkin Group also announces the publication of a new report, Lessons in CX Excellence, which provides insights from the 11 CE Award finalists. The report highlights many examples across Temkin Group's four customer experience competencies: Purposeful leadership, compelling brand values, employee engagement, and customer connectedness. It also includes copies of the submissions from the finalists.

According to Bruce Temkin, one of the authors of the new report: "If you're interested in customer experience, then there's a lot to learn from the CE2 Award finalists. Their efforts provide great examples of how the practice of customer experience is maturing."

The report "Lessons in CX Excellence" can be downloaded from the Customer Experience Matters blog, at ExperienceMatters.wordpress.com as well as from the Temkin Group website, www.TemkinGroup.com.

About Temkin Group: Temkin Group is a leading customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer‐centric. The company combines customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results. For more information, contact Bruce Temkin at 617-916-2075 or send an email to [email protected].

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

This press release was issued through eReleases® Press Release Distribution. For more information, visit http://www.ereleases.com.

SOURCE Temkin Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...