Welcome!

Recurring Revenue Authors: Pat Romanski, AppNeta Blog, Liz McMillan, Aruna Ravichandran, Gregor Petri

News Feed Item

F.A. Davis Using Sage SalesLogix CRM on Samsung Tablets to Alleviate Laptop Reliance and Increase Health Sciences Textbook Sales

Independent Publisher Receives Sage SalesLogix Inno Award for Mobile CRM Implementation

SCOTTSDALE, AZ -- (Marketwire) -- 01/30/13 -- Sage North America today announced F.A. Davis Company, an independent nursing, medicine and health sciences publisher, is using Sage SalesLogix on Samsung® Series 7 Slate PC tablets to support field sales operations. The CRM implementation is helping the F.A. Davis staff eliminate 250 hours of weekly data entry and has reduced the organization's reliance on laptops while increasing sales. F.A. Davis recently received the Sage SalesLogix Inno Award for its approach to mobilizing CRM.

"We have 25 sales managers and representatives who visit college, university and health institution instructors throughout the U.S. promoting selection of our textbooks and resources for their classes," explains George Ricciardi, F.A. Davis director of MIS. "We wanted to further leverage our CRM system and improve time spent with customers. Extending Sage SalesLogix to Samsung tablets delivered."

F.A. Davis reps previously carried laptops, which often required them to enter call notes and product sample requests into the CRM system at night for synchronization with a shared database.

The F.A. Davis MIS team and its Sage SalesLogix business partner, Infinity Info Systems, replaced laptops with PC-based Samsung tablets to help reps better access and enter data into Sage SalesLogix right as they meet with customers and eliminate the cumbersome routine of unpacking and booting up laptops for product demonstrations.

MIS piloted Sage SalesLogix on Samsung tablets with a selection of F.A. Davis sales reps for one month. Reps found they could more easily review accounts before and during meetings with instructors, and complete more actions like entering sample textbook requests while visiting customers. Multiscreening was also possible using monitors that were issued, so reps could work in Sage SalesLogix and another application like email at the same time in office settings.

Mobile CRM facilitates sales, naturally

Reps now accomplish the majority of sales tasks in real time while meeting with customers. Face time with customers has increased and product information pertinent to each customer, such as what books schools previously purchased, is readily at hand through the tablet CRM format.

F.A. Davis and Infinity Info Systems integrated Sage SalesLogix with the company's Oracle-based ERP system to handle all sample and product fulfillment, including UPS® shipment tracking, which is also accessible in Sage SalesLogix on the Samsung tablets.

Two lengthy account status reports are no longer needed with Sage SalesLogix operating on tablets, and each rep saves about two hours nightly by no longer needing to enter a day's worth of call notes. Reps can also easily show digital versions of textbooks to customers on the tablets and demonstrate resources like DavisPlus, an online library of teaching tools that correspond with specific textbooks. DavisPlus customer passwords can now be activated right within Sage SalesLogix on the tablets.

"Using Sage SalesLogix on Samsung tablets has certainly expanded how CRM benefits our organization," says Ricciardi. "Our sales team is no longer bound to heavy laptops or static reports, is conducting more natural and productive sales visits with customers, and is profiting from sales insights that more precise data management provides."

F.A. Davis next plans to customize a Sage SalesLogix tablet module that identifies which textbooks and supplementary learning materials are ideal for instructors based on their agendas and historical data, as well as transition from an on-premises to web version of Sage SalesLogix.

About F.A. Davis Company
F.A. Davis Company, an independent publisher since 1879, has been publishing titles to meet the needs of generations of health care providers. Today, F.A. Davis carries on that tradition through its catalog of books, electronic, and online products for students, educators, and clinicians in Nursing, Medicine, and the Health Sciences. Its flagship titles, "Taber's Cyclopedic Medical Dictionary" and "Davis's Drug Guide for Nurses," are among the most trusted names in health care publishing. For more information, visit www.fadavis.com.

About Infinity Info Systems
Founded in 1987, Infinity Info Systems develops customer relationship management (CRM) and business analytics solutions for clients in the financial services, life sciences, business services, media and manufacturing/distribution industries around the world. Infinity's technology solutions, services, training and support help organizations become more profitable by improving sales, marketing and customer service effectiveness. Infinity has trained more than 130,000 professionals and successfully implemented more than 3,500 CRM systems. For more information contact us at 800.354.4288 or visit us online at www.infinityinfo.com or connect with us on Facebook, Twitter and join our Community.

About Sage
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 13,500 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at NA.Sage.com. Follow Sage North America on Facebook, Facebook.com/SageNorthAmerica, and Twitter, Twitter.com/SageNAmerica.

©2013 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. UPS®, the UPS brandmark and the Color Brown are trademarks of United Parcel Service of America Inc. All other trademarks are the property of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, discussed the best practices that will ensure a successful smart city journey.
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
"LinearHub provides smart video conferencing, which is the Roundee service, and we archive all the video conferences and we also provide the transcript," stated Sunghyuk Kim, CEO of LinearHub, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...